Feedback forms and surveys are not similar terms since many people use them interchangeably. In online and traditional businesses, research, education, and digital platforms, the two are used in various ways. Making the wrong choice may result to poor quality of data, low response rates and wrong decisions. This step-by-step tutorial will make it very … Read more
Customer Opinions: In the current fast-changing digital economy, companies can no longer make assumptions in order to know their customers. Customer opinion analysis has been converted into a fundamental business strategy, which has contributed greatly in the creation of a decision making strategy, creating a favorable brand image, and boosting profitability. The companies that actively … Read more
Customer feedback is what customers say about their experience with a business, service or product. It’s indicative of the sentiment people have after interacting with your brand — whether they feel good confuzzled, or disappointed or blown away. Feedback can be gathered from lots of different sources: surveys, online reviews, emails and customer support chats are joined … Read more